APLIKASI SMS GATEWAY MONITORING ORDER PASANG BARU DI UNIT ENTERPRISE PT TELKOM MALANG

Abstract

The more work order existing Enterprise Unit PT Telkom Malang make admin increasingly overwhelmed serve customers and the Account Manager ( AM ) . Often the work order given to admin accumulate because sometimes there are other requests of any AM or customers . Such as billing information , disruption in customer service or customer data requests by PM.

By admin is busy , sometimes another demand often exceeded AM . This makes work order information received by the AM is not realtime , thus hindering the course of work order . Given these problems , it is necessary to design a system that can access the status and position pairs of new orders through SMS service.

SMS -based system that uses the mobile phone media is meant to be able to simplify , speed up while lowering the cost of doing accessing order information required by the PM to be given to the relevant unit . The results of this study are expected to be PM can get information about the status and position order more easily.

Key Words : sms gateway, gammu, work order, Account Manager (AM)